Returns, Refunds & Exchanges

How To Return An Item


Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

You must return ​all items within 30 days of your purchase.

1. Please email info@mellowbydesign.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
     ​Mellow By Design
     Returns Department Tracking # 
     ​26 Graham Street
     ​Lunenburg, ​MA ​01462
3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

​Items can not be returned if they are opened. ​If you have a problem with your product after it is opened, please email info@mellowbydesign.com and we will work with you to make it right.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your  item is in undamaged and unopened original packaging, you may exchange item for a different ​product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

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